Codes of Practice

Green Telecom Limited General Code of Practice

Part 1 – Green Telecom Limited Basic Code of Practice for Domestic and Small Business Customers.

Introduction to our company and services

Green Telecom Limited Registered Company Number 3139356

Green Telecom Limited is an independent company that delivers communications services to domestic and business customers across the UK. While we may not provide all the component parts of our services ourselves, we do take responsibility for the services delivered to you. So we will liaise with our suppliers to ensure that any problems with their services are resolved promptly.

Purpose of this Code of Practice

This code informs you about our products, services, and customer-care policies and where to find information about our charges and terms and conditions. This Code of Practice is published on our web site www.Green Telecom Limited.com Additional copies are available on request and free of charge to any domestic and small business customer. It is also available in alternative formats e.g. large print.

How to contact us

Please contact our Customer Care Team

By phone: 01494 775500

From 8.30am until 5.30pm Monday-Friday

By email: info@greentelecom.co.uk

By fax: -0800 9555 400

By letter: Green Telecom Limited. Seven, The Power House, Higham Mead, Chesham, Buckinghamshire. HP5 2AH

Or via our website www.greentelecom.co.uk

Our commitment to you

We are committed to giving you the highest quality of customer service. When we purchase our services from wholesale providers, we choose those providers carefully to ensure that you get a high-quality service. We make every reasonable effort to supply services that satisfy your requirements. We work to all relevant laws and regulations.

Our products and services

•Landline calls

•CPS – Carrier Pre-Selection

•WLR – Wholesale Line Rental

•ISDN – digital telephone lines

•Broadband access

•VoIP & IP telephony services

•Non-geographic numbers

•Equipment and maintenance service

For more details on any of our products and services, or to place an order immediately, please contact our Customer Care Team on 01494 775500

Marketing

We work to the principles in the British Code of Advertising, Sales Promotion and Direct Marketing, which are set out on the website www.cap.org.uk

Terms and conditions

When you subscribe to a service from Green Telecom Limited, we will send you our Standard Terms and Conditions and ask you to sign a contract, if applicable. If you have any questions, please phone our Customer Care Team on 01494 775500. We may carry out a credit check as part of our assessment procedures.

Where applicable, the minimum contract term for our services is 12 months. We aim to provide services within ten working days of your original request, subject to the availability and installation of any equipment and, where appropriate, lines to your premises. If we need to carry out a survey of your premises or lay additional cabling, we will inform you of the revised timescales as soon as we can.

Cancellation

If you decide to cancel your order or agreement before we have provided the services, you may do so without charge within ten working days after your order is placed. After ten working days we will charge you an administration fee as set out in your contract. If you wish to terminate your contract within the minimum term of 12 months, we will charge you a fee as set out in your contract. After the minimum term you can cancel any service by calling our Customer Care team on 01494 775500 giving us 28 Days notice to terminate on any anniversary of the agreement.

Faults and repairs

Please call our Customer Care Team on 01494 775500 if you experience a fault with any of our services. We aim to have this investigated and repaired within 2 days.

Compensation and refund policy

Our policy is to assess each claim on a case by case basis. We aim to investigate any claims and respond within 10 working days. Any refunds that are due will be credited to the next month’s invoice.

Price lists

Our pricing structure is available from our Customer Service Team on 01494 775500 We will write to you in advance if we change the pricing structure on your products and services.

Billing

We will bill you monthly unless otherwise agreed in writing. You can choose to pay us via a range of options including cheque, BACS and direct debit. These are agreed at the start of your contract. If you wish to change your method of payment at any time, please call our Customer Service Team. 01494 775500

We provide itemised bills as part of our service to you on request from our customer care team.

If you have difficulty paying your bill, please contact us on 01494 775500 and we will try to arrange a different method of payment. We will do all we can to help our residential and small business customers to manage their bills and avoid disconnection.

If you are moving home or office

Please call our Customer Service Team on 01494 775500 no later than 30 days before your move date. We will amend your account and billing requirements as necessary. We will endeavour to offer you the same telephone number to minimise disruption but please note that for geographic numbers this is not always possible.

Number porting

Green Telecom Limited recognise that keeping your existing telephone numbers may be important to you. If you move your business to us and wish to keep the number that you have with your old provider, we will arrange it if you ask us. We will work with you to ensure that the services are switched over at a convenient and appropriate time. For more information, please call our Customer Service Team on – 01494 775500

Directory Entries

You are entitled to a Directory Enquiry listing (including an entry in the Phone Book) for both your fixed and mobile telephone numbers. If you do want your details included, please contact our customers services on -01494 775500

Complaints

We make every effort to ensure that our customers are happy with the level of service, and the products and service they receive from us. However, despite our best efforts, things can go wrong. We take customer complaints very seriously and aim to resolve them quickly and efficiently.

Our Code of Practice on Complaint Handling and Dispute Resolution explains how customers can complain. The code also provides information on how we deal with complaints and your right to take unresolved complaints to Alternative Dispute Resolution. You can find a copy of our Complaints Code on our website at www.GreenTelecomLimited.com Alternatively, copies are available free of charge and on request from our Customer Service Team on 01494 775500

Nuisance calls

We take the problem of nuisance calls and malicious communications very seriously. We tackle it by working closely with the police and others in the communications industry. If you have been a victim of this activity, please call the Customer Care Team on 01494 775500 to report the incident and for information on how to deal with it.

Services for people with special needs

We are committed to helping all our customers to communicate easily. We offer the following additional services on request for customers who are older or who may have a disability, including:

Additional help and support if you have difficulty paying your bill
A free Directory Enquiries service for people who are unable to use the printed phone book
Copies of bills in large print, on computer disc for customers who have difficulty reading their bill

Copies of this Code are available in larger print and other formats on request

Data protection

We comply fully with our obligations under the Data Protection Act 1998.

Part 2 – Green Telecom Limited Code of Practice for Premium Rate Services and NTS Calls
Purpose of this Code of Practice
This code informs you about our policies on providing information about Premium Rate Service (PRS) calls and on our charging policy for calls to NTS and PRS numbers.

Premium rate services

Premium rate services (PRS) are telephone numbers that offer some form of information or entertainment that is charged to your phone bill. UK-based PRS numbers are normally prefixed by “09”. Typical services include TV votelines, mobile ringtone downloads, technical helplines, charity fund-raising and adult entertainment.
Charges for these services are added to your telephone bill. Calling a PRS number generally costs between 10 pence and £1.50 per minute, per call or per text (incl. vat). Calling these services from, for example, mobile phones, cable networks or public payphones will generally cost more than the advertised rate. Our charges for calling these services are shown in our price list, which is available on request from our Customer Services Team on 01494 775500

If you have a problem with PRS, we can help. We can provide advice on checking the telephone number of any PRS charges that appear on your bill and will try to help you identify the premium rate service provider. We can use call barring to restrict access to “09” numbers. Please call our Customer Service Team on 01494 775500 for advice on this.
You can also ask for help from PhonepayPlus, which is the industry-funded regulatory body for Premium Rate Services. PhonepayPlus operates a code of practice that sets out standards for the operation of PRS. You can use the PhonepayPlus website at www.phonepayplus.org.uk to check PRS numbers direct or to download a complaint form. PhonepayPlus has legal powers to require a provider of PRS to amend its service or promotional material (or both) and can also impose penalties on content service providers. For other ways to contact PhonepayPlus, see the “Useful addresses” section below.

Number translation services

Number translation services (NTS) are based on numbers that are normally prefixed “08”. For example, 0800 and 0808 are used to provide freephone services (some freephone services are also provided on 0500 numbers). Numbers starting 084 are normally used for customer service helplines. 087 numbers are used for information services, technical helplines and telephone banking. They are also used by organisations to help them provide call-management features such as intelligent call routing and fax-to-email services. Numbers starting 087 are also designated as Premium Rate numbers and subject to PRS regulation when they cost 7p per minute or more. Personal numbers prefixed 070 are also used for providing NTS such as “follow me” type services.

Charges for calling services on NTS numbers are made up of two parts, a service charge and an access charge and the total is added to your telephone bill. You will see the service charge advertised by the company providing the service alongside the number and this can range from free up to 13p per minute or per call (including VAT). The access charge is kept by us, your phone company. Our access charge for calling these services is shown in our price list, which is available on request from our Customer Services Team and via our website. We can also give you a factsheet on NTS.
If you are unhappy with the help you have received from us on a problem with PRS or NTS, please contact Steve Hayden Tel 01494 775500 or email sjh@greentelecom.co.uk , who has responsibility for compliance with our code of practice for PRS and NTS. You may also complain using the complaints procedure set out in this code including, ultimately, referring your complaint to CISAS, 70 Fleet Street, London. EC4Y 1EU. Tel  0207 520 3814 . Email info@cisas.org.uk Website www.cisas.org.uk.

Internet diallers

If you use the Internet via a dial up connection, it is possible for software to be placed on your computer without you knowing – using the same methods as for computer viruses. This type of software (known as Internet or rogue diallers) can then make calls to PRS and NTS numbers without your knowledge. Software is available to detect this activity and we can help you to access this – please contact our Customer Services Team for details. Phone-paid Services Authority has been given responsibility for policing this type of activity and you can contact them via www.psauthority.org.uk to ask for help or to report examples of this type of abuse. For other ways to contact Phone-paid Services Authority, see the “Useful Addresses” section below. We can also help by barring calls to 09 numbers.

The Telephone Preference Service

If you don’t want to get sales and marketing calls you have not requested, you can add your details to a list run by the Telephone Preference Service (TPS). If your number is on the list, it is illegal for a company to call you for marketing purposes. You can contact the Telephone Preference Service via www.tpsonline.org.uk or by telephoning 0845 070 0707

Useful addresses
Ombudsman Services: Communications PO Box 730, Warrington, WA4 6WU
Tel: 0330 4401614 – Email: enquiries@os-communications.org

Ofcom – Riverside House, 2a Southwark Bridge Road, London SE1 9HA. Tel: 0207 981 3040 0r 0300 123 3333 email: contact@ofcom.org.uk Website: www.ofcom.org.uk

Phone-paid Services Authority 40 Bank Street, London. E14 5NR.   Tel: 0800 500212 or 020 7940 7474 Website:  www.psauthority.org.uk

Telephone Preference Service, DMA House, 70 Margaret Street, London W1W 8SS Tel: 0845 0700707 Website: www.tpsonline.org.uk

Federation of Communication Services (FCS), Burnhill Business Centre, Provident House, Burrell Row, Beckenham, Kent BR3 1AT. Tel: 020 8249 6363 email: fcs@fcs.org.uk Website: www.fcs.org.uk
This code has been licensed by The Federation of Communication Services Limited 2008

Licence number 002221

Published February 2017.

Correct at the time of printing. © The Federation of Communication Services Limited 2008

GREEN TELECOM LIMITED code of practice © The Federation of Communication Services Limited 2008

 

 

Code of Practice for Sales and Marketing of Fixed-Line Telephone Services

Introduction and overview

The purpose of our Code of Practice is:

to show that Green Telecom Limited (“our”, “us”, and “we”) refer to GREEN TELECOM LIMITED Registered Company Number 3139356 who adopts responsible best-practice selling techniques when marketing our fixed line-telecommunications services (“services”);
to help our customers and potential customers understand our services and the behavior to be expected from our representatives;
to show that we provide our customers with higher standards of protection than consumer law requires; and
to set out clearly what is good practice in the sales and marketing of our services, as reassurance to our customers.
The code applies to the sales and marketing of our services to domestic and small business customers (“you” and “your” refer to customers) and covers all aspects of the sales process. We aim to avoid miss-selling and misrepresentation and to ensure that you fully understand the services and the terms of the contracts we offer you.

All our sales and marketing staff and agents are briefed on this code and we routinely monitor compliance with it. If you feel that any representative of Green Telecom Limited has breached the terms of the code, please report your concerns to:
Mr Steve Hayden
Green Telecom Limited, Seven, The Power House, Higham Mead, Chesham, HP5 2AH Telephone: 01494 775500
Email: sjh@greentelecom.co.uk who has responsibility for compliance with this code, and for handling associated complaints.

1 “Fixed line telecommunications services” means narrowband calls and lines services provided to domestic and small business customers by means of indirect access, carrier-preselection, wholesale line rental or wholesale calls.

2 “Domestic and small business customer” means a customer or potential customer for the services who is an individual or an undertaking for whom fewer than ten individuals work (whether as employees or volunteers or otherwise).

 

Copies of this code are available free of charge in various formats on request, including via our website www.greentelecom.co.uk. The code has been prepared in line with guidelines published by Ofcom, the industry regulator, on 13 April 2005.

Sales, marketing, advertising and promotional activity

We make customers aware of and promote our services by various methods. In all cases, we act responsibly and try to comply with relevant legislation.

We will respect your wishes if you have registered with any relevant preference service, including the Mailing Preference Service, the Telephone Preference Service, the Fax Preference Service and the E-mail Preference Service.

All our advertising and promotion activity keeps to the principles of the British Codes of Advertising and Sales Promotion. In addition, we ensure that advertising and promotional literature is clear, unambiguous, accurate and fair, does not contain false or misleading information about price, value or service and does not denigrate other companies.

Recruitment and sales training

To ensure that our employees act responsibly at all times, we follow strict procedures in the selection and training of staff who have direct sales and marketing contact with customers. We also ensure that all our sub-contractors and agencies use equivalent selection and training procedures and remuneration (payment) systems.

When recruiting new sales staff, we take up references and carry out relevant background checks. We also consider whether applicants are suitable for this type of work, recognising that our sales people will be seen as the ‘public face’ of our company and the industry in general.

We train our sales and marketing employees to ensure they have a good understanding of our services and of industry practice generally and do not give our customers inaccurate or misleading advice.

We also ensure that our sales staff are familiar with the relevant aspects of consumer protection law, the content and interpretation of this code and the benefits it provides to customers.

Our remuneration systems for sales and marketing personnel are designed to discourage misleading or exploitative sales practices.

Customer contact

Our sales staff are given clear guidelines on contacting residential customers at home, particularly during the hours of darkness. They must not visit you before 8am or after 8pm, and must not telephone before 8am or after 9pm, unless you ask them to.

Representatives involved in face-to-face sales and marketing have business cards or badges that clearly display our company name and the representative’s own identification number. The identity badge also displays the representative’s name and photograph and a date showing the validity of the card. Information on the card is clear and easy to read without close examination.

On making contact, our representatives will immediately identify themselves, state our company name, the purpose of the call and how long it should take. If visiting or meeting in person, they will show you their identity card.

Our representatives are trained to be courteous, to use appropriate language and to offer clear and straightforward explanations. They must offer only factual and accurate information about our services and contracts and must not misrepresent our services or those of other companies. They must check that if you enter into a contract you fully understand the terms and are sure that this is what you want to do.

Our representatives will cease contact with anyone who indicates that the contact is inconvenient, unwelcome, inappropriate or too long. At your request, the discussion will be ended immediately and, if making a doorstep call, the representative will leave your premises immediately.

Our representatives will not abuse the trust of vulnerable customers, for example people who are elderly or who have special needs, or whose first language is not English.

When visiting sheltered housing, nursing homes or residential care facilities, our representatives will make contact with the warden or other person in authority before approaching a customer.

We will not aim sales or marketing activity at people who are under the legal age for entering into contracts.

To ensure we maintain these standards, we keep the records of our sales and marketing activity for at least six months. Records include the date and the approximate time of the contact with you. To help us deal with any complaints or queries, all such records clearly identify the salesperson(s) who made the call or visit.

Entering into a contract

We check that the person entering into a contract with us is authorised to sign a contract for services and be responsible for bills at the premises in question.

Our order forms and contract forms are designed to ensure that you understand that you are entering a contract, and each document states this immediately next to where you sign.

We will tell you that you have the right to change your mind during the switchover period and that there is no cost for cancellation during this period.

In all cases we will give you the following information:

• Confirmation of our company’s identity and full contact details;
• A description of the service you have chosen, including how it works, the cost and payment terms;
• Arrangements for providing the service, including how we deal with the order and, as accurately as possible, when it is likely to start;
• Your right to cancel and how to use it;
• How long the charges will remain valid; and
• The minimum period of contract, and minimum contract charges, if any.

Our representatives have a full summary of our tariffs, which you can ask to see.

Where our representative meets you in person, they will give you the information in writing. When you sign an order form, or enter into a written contract, you will also get a copy of the order form or contract, as well as information about any after-sales services or guarantees and arrangements for ending the contract.

You will get this information at the same time as you sign, or within 5 working days, unless you received it in writing before signing the contract.

Orders placed with us by distance-selling methods (such as phone, fax or internet) comply with distance-selling regulations. As with order forms, our telephone scripts are designed to ensure that you understand that you are entering into a contract and will be sent the information detailed above.

In the case of internet orders, a well signposted and easy-to-see hyperlink to this information is prominently displayed and the information is readily available for downloading and printing.

Regardless of our method of selling, you may cancel orders and end contracts by telephone, in writing, by fax or by e-mail to

Telephone 01494 775500
Address: Seven, The Power House, Higham Mead, Chesham. HP5 2AH
Email info@greentelecom.co.uk
Contract review
Our standard procedures minimise the risk of errors or mis-selling on our part when taking orders or making contracts during face-to-face or telephone selling.

We confirm orders by sending a notification of transfer letter to the customer in accordance with the industry-agreed process. The letter, which is clearly dated, gives details of the transfer, including the date of transfer, and information on any services and features which may be affected by the transfer. The letter also provides contact details for any questions.

We contact all customers entering into a new contract to confirm that you understand that you have entered into a contract, are happy to proceed with the contract and are content with the way in which we conducted the sales and marketing.

This check is generally incorporated into the order confirmation letter but is always completed not more than 5 working days after a contract is agreed. Where we contact you directly, this is done by a person not involved with our sales and marketing activities, who will tell you who they are.

The letter may be sent electronically if you have applied online and have confirmed online that you wish future correspondence to be sent electronically.

We will terminate the contract without charge or other penalty to you if we find that you did not understand the contract or it was not what you intended or if it was finalised before the expiry of the switchover period, and you wish to cancel..

We keep our contract procedures under review and take steps to prevent the recurrence of any problem identified through audit (see below).
Audit
We carry out regular audits of the systems, procedures and documents we use in sales and marketing.

Customer complaints procedure
Complaints about sales and marketing are dealt with under the procedures set out in our Consumer Code of Practice.

Our complaints procedure sets out how you may complain, and this includes complaints about Green Telecom Limited sales and marketing. It specifies what to do next if you believe the complaint has not been dealt with satisfactorily.

You should first direct your complaint to Green Telecom Limited. If we cannot resolve the complaint to your satisfaction, you may contact

Ombudsman Services: Communications
PO Box 730 Warrington, WA4 6WU
Tel: 0330 440 1614
Email: enquiries@os-communications.org

You can also ask for advice from your local Trading Standards Department or Citizens Advice Bureau.

Status of this code
By law, all companies marketing services to customers must issue a code of practice for sales and marketing.

Compliance with this code does not guarantee that it complies with any other legal requirement.

Non-compliance with this code does not affect the validity of any contract between the company and the consumer, unless the law states otherwise.
Useful addresses
Ofcom – Riverside House, 2a Southwark Bridge Road, London SE1 9HA. Tel: 020 7981 3000/ 0845 456 3000. www.ofcom.org.uk
Direct Marketing Association – DMA House, 70 Margaret Street, London W1W 8SS Tel: 020 7291 3308 www.dma.org.uk
Federation of Communication Services (FCS) – Burnhill Business Centre, Provident House, Burrell Row, Beckenham, Kent BR3 1AT. Tel: 020 8249 6363 www.fcs.org.uk

If you wish to find details of your nearest Citizens Advice Bureau or Trading Standards department you can search on the following websites

Citizens Advice – www.citizensadvice.org.uk
Institute of Trading Standards Administration – www.tradingstandards.gov.uk

 

FCS

This code has been licensed by The Federation of Communication Services Limited 2005
Licence number -005166
Published Feb 2017 . Correct at the time of printing.

© The Federation of Communication Services Limited 2005

Code of Practice on Complaint Handling and Dispute Resolution

Introduction to our company and services
Green Telecom Limited. Registered Company Number 3139356

Green Telecom Limited is an independent company that delivers communications services to domestic and business customers across the UK. While we may not provide all the component parts of our services ourselves, we do take responsibility for the services delivered to you. So we will liaise with our suppliers to ensure that any problems with their services are resolved promptly.

We make every effort to ensure that our customers are happy with the level of service, and the products and service they receive from us. However, despite our best efforts, things can go wrong. We take customer complaints very seriously and aim to resolve them quickly and efficiently.

If you have a complaint about any part of our service, please contact our Customer Service Team using one of the following:
By phone: 01494 775500
By email: md@greentelecom.co.uk
By letter: Seven, The Power House, Higham Mead, Chesham. HP5 2AH
If you telephone, our advisors will ask you about your complaint and seek to resolve the problem while you are on the line. During any discussions we will protect the privacy of the information that we hold on you. To do this we may have to ask you questions to confirm that we are speaking to the right person.

If you make your complaint by email or in writing, we will acknowledge receipt, advise how and when we will next respond and provide you with a contact point for checking progress on the resolution of your complaint.

We will try to resolve your complaint quickly and efficiently, and to keep you informed at all times. We normally aim to resolve complaints within 10 working days but, depending on the nature of the complaint, this is not always possible. However, If you are not happy with progress in resolving your complaint you can ask the person to whom you are speaking to escalate the matter to their manager, and ultimately to the Managing Director. If we cannot resolve the problem, we will write to you to say so.

If your complaint has been outstanding for more than 8 Weeks or you have received a letter from us saying that your complaint has reached “deadlock”, then you may ask for help from

Ombudsman Services: Communications
PO Box 730
Warrington
WA4 6WU

Tel: 0330 440 1614  
Fax 0330 440 1615
Email: enquiries@os-communications.org
Ombudsman Services is an independent organisation which is approved by Ofcom to provide an alternative dispute resolution (ADR) service. Ofcom-approved ADR services sort out disputes between communications providers and their consumer and small business customers. Their job is to investigate complaints fairly by listening to both sides of the story. They look at the facts given to them before recommending any action that may be needed to put things right.

Alternatively, if at any time you are not satisfied with the progress of your complaint you can ask us to agree an early referral to ADR (i.e. that we issue a deadlock letter). However, we may decline to do so if we do believe we will shortly resolve your complaint and are taking active steps to do so.

Useful addresses
Ombudsman Services: Communications PO Box 730 Warrington, WA4 6WU
Tel: 0330 440 1614   Email: enquiries@os-communications.org

Ofcom – Riverside House, 2a Southwark Bridge Road, London SE1 9HA. Tel: 020 7981 3040

email: contact@ofcom.org.uk Website: www.ofcom.org.uk

Phonep-paid Services Authority- 40 Bank Street, London E14 5NR. Tel: 0800 500 212 or 020 7940 7474 Website:  www.psauthority.org.uk  email info@psauthority.org.uk

Telephone Preference Service – DMA House, 70 Margaret Street, London W1W 8SS Tel: 0845 070 0707 Website: www.tpsonline.org.uk

Federation of Communication Services (FCS) – Provident House, Burrell Row, Beckenham, Kent BR3 1AT. Tel: 020 7186 5432 email: fcs@fcs.org.uk Website: www.fcs.org.uk

-full wp-image-1931″ src=”https://greentelecom.co.uk/wp-content/uploads/2015/02/fcs-2.jpg” alt=”fcs 2″ width=”148″ height=”152″ />This code has been licensed by The Federation of Communication Services Limited 2010
Licence number C-002221

Legal Notice

Green Telecom Ltd
Seven, The Power House
Higham Mead, Chesham,
Buckinghamshire. HP5 2AH

Switch Board: 01494 775500
Freephone:  0800 9555 300
Free Fax: – 0800 9555 400
International Tel: +44 1494 775500
Directors: Steve Hayden, Alan Stewart
Registered in England, Company Registration Number: 3139356
VAT number: 672 0283 47
Disclaimer
This website is provided “as is” without any representations or warranties, express or implied. Green Telecom Ltd. assumes no warranty that the information and content provided on this website are complete, correct or current. Despite careful review of content we assume no warranty for the content of this website and for linked external contents. The contents of the sites linked are the sole responsibility of their operators.

Copyright
Photos, logos, images, graphics, text contents, sound, animations, videos and other information published on the website as well as the composition of said contents/elements on this website are copyrighted.
Copyright © 2015, Green Telecom Ltd. All rights reserved. Contents of this website may not be copied, distribution or modified to be made accessible to third parties. Use of the intellectual property of Green Telecom Ltd is only permitted with the written approval of the Green Telecom Ltd officer responsible for content. Any distribution, storage, transmission and playback or forwarding of contents for commercial purposes is strictly prohibited without the written approval of Green Telecom Ltd

Privacy Policy

Green Telecom is committed to safeguarding your privacy online.
When you provide us with your contact details, the information is stored by us on your request to keep you informed about Green Telecom products, support and services.

When you access this Website, some information such as the site that referred you to the Green Telecom Website, your IP address, and your email address may be automatically collected as part of the operation of this website. We may use this information to generate user profiles and to personalize our Website to your particular interests.
Green Telecom does not share information with other companies other than its own associates, and does not sell its user information. We may retain any personal information we collect from you. You agree that we may use and update this information for the following purposes:
(a) processing transactions;
(b) the provision of our service to you;
(c) the operation and enforcement of Green Telecom terms and conditions;
(d) customer service;
(e) technical maintenance;
(f) marketing;
(g) product and service development;
(h) dissemination of investor information;
(i) recruitment;
(j) facilitating subsequent use of this Website;
(k) transfer to another company in the event of the sale of Green Telecom; and
(l) legal compliance.
Unless you opt out of receiving promotional materials, we may from time to time notify you of special promotions, new products or services, or other information that may interest you. We explicitly reserve the right to disclose any such personal information if required to do so by law, or in the good faith belief that such action is reasonably necessary to comply with legal process, respond to claims, or protect the rights, property or safety of our company, employees, customers, or the public.
Green Telecom reserves the right to change the terms of its Privacy Statement at any time. If we do change this Privacy Statement, we will post the changes on this Website. We encourage you to review this Privacy Statement each time you visit our Website to make sure you understand our current policy on collecting and using information collected through our Website.