User Guides and Downloads.

KX-NS700 User Manual

KX-NCP500 User Manual

KX-TES824 User Manual

KX-NCP1000 User Manual

KX-TDA 30 / 100 / 200 / 600 User Manual

KX-TDA15 User Manual

Horizon Admin User Guide

Horizon End User Guide

Horizon DECT User Guide

Glossary of Telecom and IT terms

 

Within Telecoms and IT there are many abbreviations/jargon used to describe products or services. Here are a few explained.

 

Glossary

 

ACD

Automatic Call Distribution –

The system used to distribute calls through to those responsible for answering.

ADSL

Asymmetric Digital Subscriber Line –

Another name for broadband with different upload and download speeds.

BRA

Basic Rate Access-

Another name for ISDN2 Digital phone lines.

CCU

Central Control Unit –

The box on the wall that runs your phone system.

CLI

Calling Line Identity –

Your phone number.

CPS

Carrier Pre Selection –

A service where you can pre select who carries your phone calls on your BT line.

CTI

Computer Telephony Integration –

Linking your PC and phone together.

DASS

Digital Access Signalling System –

An old type of signalling used on phone lines now replaced with a Euro version.

DDI

Direct Dial Inwards –

Used so people from outside can dial straight through to your phone and bypass the switchboard.

DPNSS

Digital Private Network Signalling System –

A name given to signals used between 2 phone systems.

DTMF

Dual Tone Multi Frequency –

The tones you hear when you make a phone call.

FPS

Fax Preference Service –

Stop unwanted faxes (Junk Fax) coming in.

FTTP

Fibre to the premises –

Installation of optical fibre from the carrier directly into the home or office.

FTTC

Fibre to the cabinet –

Fibre cable runs from a BT exchange to a street cabinet.

ISDN

Integrated Services Digital Network –

A name for digital phone lines.

ISP

Internet Service Provider –

Who bills you for your broadband is your ISP.

ICSTIS

Independent Committee for the Supervision of Telephone Information Services

LLU

Local Loop Unbundling –

The ability for other operators to use the cables between the phone exchange and your premises.

NGN

Non Geographic Numbers –

Numbers not tied to an area such as 0800 Freephone.

OCB

Outgoing Calls Barred –

Stops you dialling out when it is applied to your phones.

PSTN

Public Switched Telephone Network –

The phone network.

PABX

Private Automatic Branch Exchange –

A name for a telephone system.

PMBX

Private Manual Branch Exchange –

Another name for a telephone system.

SDSL

Synchronous Digital Subscriber Line –

Another name for broadband with the same upload and download speeds.

SIP

Session Initiation Protocol –

Name for signalling when making phone/data calls.

UPS

Uninterrupted Power Supply –

Will keep phones working when there is a power cut.

VDSL

Very high bandwidth DSL –

A very fast internet connection.

VOIP

Voice Over Internet Protocol –

Making phone calls over the internet instead of over the phone line.

WAN

Wide Area Network –

Computers from different buildings linked together.

 

Call Diversion Codes

 

Call Diversion Service – User Guide
Never miss another call

Call Diversion lets you divert your calls to another number when you’re away from your phone Call Diversion lets you divert your calls to almost any phone, including your mobile. Call Diversion can also divert calls while you’re on the internet or if you’re on the phone.

Diverting your calls *code*
phone number to divert to#
Checking your diversions *#code#
Switching off #code#

Codes – 21 divert all calls – 61 divert calls you don’t answer within 15 seconds – 67 divert calls when your phone is engaged

Other Services

  • Call Waiting – Tells you when other callers are trying to get through – Switch on *43# Cancel #43#
  • Call Barring Incomming- To bar all calls to your phone – Set Up *261# Cancel #261#
  • Call Barring Outgoing – To bar calls made from your phone – Set Up *34Code# – Cancel #34Code*PIN#

Codes are: 1 All Calls, 2 National / International / Mobile, 3 International, 4 Operator / BT Text, 5 * and #, 7 Premium Rate

Please note 999 and 112 Emergency services are never barred

  • Anonymous Call Rejection – Stops calls from people who withhold their number- Set up *227# Cancel #227#
  • Choose to Refuse – Stops nuisance or unwanted calls by stopping them calling you again. You can block up to 10 numbers – To bar the last call you answered dial 14258 then ** to confirm.

 

Link Sites

Manufacturing Brochure

Care Homes Brochure

Sales Teams Brochure