- Capture more client spend
- Increase customer loyalty
- 80% of UK phone systems have recorded messages on. Engage callers from the first word they hear
- Reduce lost or abandoned calls and sales opportunities
- Stand out from your competitors and re-enforce your brand
- Promote awareness of products and services to customer waiting in queue or on hold
- Create cross and up-sell opportunities
- Deliver a professional image even when out of hours, on bank holidays or during any period of disruption
For a caller, the customer experience starts with the first voice they hear on the phone and in many cases this is a recorded welcome.
Research tells us that customers will go elsewhere after a bad experience but stay loyal after a good one and so getting the right voice messages on your phone system has never been more important.
The good news is that professional voice messages also have many business benefits.