Other Products

Other Products

We offer a range of cost effective and time saving services to our clients.


Performant – A cost effective web based call management system

We can supply all clients with Crucial Call Reports (CCR).

A low cost feature rich call performance management solution which provides analysis of incoming and outgoing call traffic, irrespective of line type or PBX equipment.

CCR is 100% web based, requiring no infrastructure investment or day to day management. No contract requirements and set up is within 24 hours. The service is available to all Green telecom clients.
An extremely cost effective alternative to call logging.

Features at a glance:

•  Call waiting times.

•  Average Call duration.

•  Peak period analysis.

•  Dropped and engaged calls.

•  Trunk utilisation reporting.

•  Graphical, PDF, CSV and email reports.

•  No Upfront Investment / rapid roll out.

•  Fully automated.

 

Crucial Call Reporting Pricing

•  Cost per Month – up to 20.000 call records – £12.00

•  Each additional 20.000 calls – £6.00

•  Set up fee – free of charge


You can only effectively manage what you truly measure.

CCR provides a suite of graphs and reports to enable you to effectively manage your call activity. You can either login to your account or have them delivered automatically each month by email.
Service Features include:

   •  Time based analysis – when is your busiest time of the day, are you losing calls?

   •  
Daily Analysis – which is your busiest/quietest weekday? 
Call duration analysis – when your customers call you, how long does it take to deal with   their enquiry?

   •  Ring time analysis – how long are your customers waiting for their calls to be answered?

   •  Lost opportunities – are calls being abandoned, how long do your customers wait before hanging up?

   •  Additional ring time statistics – how does hour of day affect ring time?Are calls being handled efficiently during lunch or break periods?

   •  Capacity planning – do you have enough capacity to deal with demand, do you need to add new lines or increase your channel counts?

   •  Directional analysis – do you make more calls than you receive?

For more information on any of our services call:  0800 9555 300

Office Relocation Service – Moving your telephone system and lines to your new office.

Moving office can be hassle-free with Green Telecoms Office Movers service.

Green Telecom will allocate a dedicated Office Move Specialist to ensure moving your Telecoms services goes without a hitch. We can organise everything from ordering or moving your lines and broadband service to your new address to the cabling and installation of your telephone system prior to moving in. Whatever your needs, we are here to make it happen and on time.
Office relocation is an excellent time to review the efficiency of your telephone system and lines. We can update you with current technologies, reduce or increase your line capacity, upgrade your internet connectivity and confirm your eligibility for the government Connection Voucher Scheme. Whatever your needs, Green telecom can provide you with a fully managed service.

 

To discuss your office relocation with a Specialist call 0800 9555 300
or email: moves@greentelecom.co.uk

 

F.A.Q.

Q – Can I keep my same telephone numbers?

A – If your new premises are within the same telephone exchange then generally yes. We can confirm this once we know your old and new business postcodes.

Q – If I am moving out of area, what happens to my old numbers?

A – There are a number of options:
1. Calls can be redirected to your new premises
2. A recorded message on the old number providing your new contact numbers.
3. In some cases it may be possible to port the numbers on to IP trunks and have these provided at the new premises. (i.e. keep your numbers)
Your office move specialist will give you all options and costs.

Q – How long does it take to install new lines at the new premises?

A – Analogue and ISDN2 lines usually take up to 10 days to install, ISDN30 lines can take up to 6 weeks. The earlier you call us the better.

Q – Our lines are not currently supplied by Green Telecom, can you still arrange the relocation?

A – Yes, we can manage your move and take over the old numbers at the same time to ensure you maximise the line rental savings available.

To discuss your office relocation with a Specialist call 0800 9555 300 or email: moves@greentelecom.co.uk

 

Moving Office Partner

Meet our recommended partner moving and storage experts Clarks of Amersham.

As part of our ‘Moving Office’ service we have partnered up with award winning removals specialist Clark of Amersham. Our joint aim is to keep your business running with no loss of hours or money, ensuring your office relocation is as seamless as possible.

As well as office relocations they offer business containerised storage, document archiving and destruction and warehouse logistics.

To find out more about Clarks of Amersham or to book an appointment with one of their move specialists call: 01494 774186 or visit their website at clarksofamersham.co.uk

Call recording

With more and more business being managed over the telephone it has become increasingly important for stringent record keeping, providing a paper trail for each transaction or agreement. However, keeping records in isolation cannot provide you or your customers with indisputable evidence of what actually was said and agreed at the time. Call recording will do just that:

•  Resolve Disputes Fast.

•  Find calls quickly, enabling fast confirmation back to the client. Extracts can also be emailed for ease of reference.

• Recordings can be reviewed to ensure clients have been dealt with professionally.

•  You can easily revisit a client call and recheck their order requirements.

•  Excellent tool for staff training and performance review.

•  Show that FCA & PCI DSS call recording rules have been followed.

To avoid unhappy customer situations and possible lost business, talk to Green Telecom about installing a no fuss call recording monitor. Specifically designed to enhance your business by delivering the best possible service to your customers.

Analogue Line Services

Call Conferencing Service

Allowing a number of people in different locations to join the same call. Ideal for Sales teams, customer, technical and account manager meetings or meetings with overseas clients and suppliers. Reduce your travel costs and carbon footprint at the same time with this widely accepted business tool.

How to use the Call Conferencing Service:

  1. The initiator Informs all participants of a conference date, time and unique PIN number (choose between 6-20 digits)
  2. Everyone calls 0871 226 2680 at the given time
  3. After the prompts they enter the PIN number provided by the initiator and enter the conference (Tip – Forgotten your pin number? – then use your telephone number instead)

No monthly charges, No call set up fees, No pre-registration and the service is availability 24 / 7 / 365.
Each caller will only be charged 10p per minute to participate from a BT Land line other networks may charge more.
Call us on 0800 9555 300 for more information

Call Diversion Service – Never miss another call

Call Diversion enables you to divert your calls to another number when you’re away from your phone. Call Diversion lets you divert your calls to almost any phone, including your mobile. You can also divert calls while you’re on the internet or if you’re on the phone.

Once applied to your account as a service you can activate simply by following these 4 steps:

1. Diverting your calls *code*
2. Phone number to divert to #
3. Checking your diversions *#code#
4. Switching off #code

Codes:
21- Divert all calls.
61- Divert calls you don’t answer within 15 seconds.
67- Divert calls when your phone is engaged.


Call Waiting – Tells you when other callers are trying to get through.

Once applied to your account as a service you can activate simply by following these steps: To switch on *43# and to cancel #43#


Call Barring Incoming – To bar all calls to your phone.

Once applied to your account as a service you can activate simply by following these steps: To set up *261#  and to cancel #261#


Call Barring Outgoing – To bar calls made from your phone. 

Once applied to your account as a service you can activate simply by following these steps: To set up *34Code#  and to cancel #34Code*PIN#

Codes:
1 – All Calls,
2 – National / International / Mobile,
3 – International,
4 – Operator / BT Text,
5 – * and #,
7 – Premium Rate

Please note 999 and 112 Emergency services are never barred


Anonymous Call barring – Stops calls from people who withhold their number.

Once applied to your account as a service you can activate simply by following these steps: To set up *227# and to cancel  #227#


Choose to Refuse

Stops nuisance or unwanted calls by stopping them calling you again. You can block up to 10 numbers.

To bar the last call you answered: Dial 14258 then ** to confirm.

 

CALL 0800 9555 300 TO APPLY ANY OF THESE SERVICES TO YOUR ANALOGUE LINES

Call Diversion Service

Never miss another call.

Call Diversion enables you to divert your calls to another number when you’re away from your phone. Call Diversion lets you divert your calls to almost any phone, including your mobile. You can also divert calls while you’re on the internet or if you’re on the phone.

Once applied to your account as a service you can activate simply by following these 4 steps:

Codes:

21- Divert all calls.

61- Divert calls you don’t answer within 15 seconds.

67- Divert calls when your phone is engaged.

Audio Conference Service

Audio Conference Solution.

Self-managed, hassle-free and secure.
0871 226 2680

1. Arrange the date and time of your call

2. Decide on a PIN number (6 to 9 Digits long)

3. Share the PIN Number with other participant’s.

4.  All Dial in on 0871 226 2680

5. Enter the PIN number when prompted to join the conference.

There is no joining fee or registration necessary. Each caller pays their own charges of 11Pence per minute from a Landline plus the carrier access charge.